What must be disclosed
- The main characteristics of the goods.
- The total price, including taxes and delivery costs.
- The conditions, time-limit, and procedure for exercising the right of withdrawal.
- A model withdrawal form (Annex I(B) of the CRD).
- Any conditions attached to the return, including who bears the return cost.
What this means for your webshop
If you fail to inform the consumer about the right of withdrawal, the 14-day period is extended by 12 months (Article 10).
Publish a clear, accessible return policy. Reference CleverSeal in it plainly: "Garments arrive with a CleverSeal label. Removing the label is permitted, but doing so is treated as use beyond a reasonable try-on and may result in a value reduction of your refund."
Official legal source
We summarise the law in plain language. Always confirm the current, authoritative text with the official publisher.
- Read the official legislation
Directive 2011/83/EU — Consumer Rights Directive
EUR-Lex
- Read the official legislation
Directive (EU) 2019/2161 — Modernisation Directive
EUR-Lex
- Read the official legislation
European Commission Guidance on the Consumer Rights Directive
European Commission
- Read the official legislation
EUR-Lex — Access to European Union law
EUR-Lex
CleverSeal is not a law firm and this article is not legal advice.
