Reference your published policy. Keep the tone calm and specific.
When notifying a customer of a value reduction, reference your published return policy directly and be specific about what was observed. A calm, factual email reduces disputes.
Templates for the most common cases are available in the customer portal.
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CleverSeal is a small, tamper-evident garment label that removes uncertainty from returns.
Fashion webshops that ship garments and want consistent, defensible return decisions.
A tamper-evident label is applied before shipping. On return, its state tells you what happened.
Developed together with our innovation and research partners
