On the product page
"Every garment ships with a small CleverSeal label so you know it arrives fresh and untouched. Try it on as you would in a shop — the label doesn't get in the way. If it isn't right, send it back with the label intact and we'll refund you in full."
In the return policy
"CleverSeal is a small return-control label attached to your garment. It helps us assess returns consistently and fairly. If the label is intact, that supports a straightforward refund. If the label has been removed, we still process your withdrawal, but the missing seal is treated as objective evidence of handling that we consider — together with the condition of the garment — when assessing whether any diminished value should be reflected in the refund, in line with Article 14(2) of the EU Consumer Rights Directive."
Official legal source
We summarise the law in plain language. Always confirm the current, authoritative text with the official publisher.
- Read the official legislation
Directive 2011/83/EU — Consumer Rights Directive
EUR-Lex
- Read the official legislation
European Commission Guidance on the Consumer Rights Directive
European Commission
- Read the official legislation
EUR-Lex — Access to European Union law
EUR-Lex
CleverSeal is not a law firm and this article is not legal advice.
