Return conditions you may set

You may require the consumer to send the goods back within 14 days of declaring their withdrawal (Article 11).

You may charge the consumer for the direct cost of returning the goods, provided you informed them of this before the purchase (Article 14(1)).

You may not condition the withdrawal on the goods being unopened, unused, or in the original packaging in a way that removes the consumer's right to inspect them.

Requiring "tags still attached" or "original packaging" as an absolute condition of return is not compatible with the CRD. Requiring them as evidence that the garment was not worn beyond a reasonable try-on is a different matter — that supports a value-reduction assessment under Article 14(2), not a refusal.

State clearly in your policy: returns must arrive within 14 days of withdrawal, in a condition that allowed only a reasonable try-on. If they arrive worn or damaged, a value reduction may apply.