Practical case examples
Real-world return scenarios explained with the relevant legal reasoning.
Case: the customer tried the garment on
The consumer tried the garment on at home, decided it did not fit, and sent it back with the CleverSeal intact.
Case: the customer wore the garment outside
The garment comes back with clear signs of outdoor wear — pet hair, smells, or scuffed soles on shoes.
Case: the customer removed the CleverSeal
The garment is otherwise clean, but the CleverSeal has been removed or broken.
Case: the garment came back damaged
The garment arrives with a tear, a stain, or a broken zipper that was not present when it shipped.
Case: the customer washed the garment
The garment comes back laundered and smelling of detergent.
Case: the customer returned without original packaging
The garment itself is fine, but the original box or polybag is missing.
