What happened
A customer returns a shirt. It is clean — visibly washed. The fabric has a slightly softened hand-feel. The CleverSeal is missing.
What the webshop should consider
Washing is not necessary to establish the nature, characteristics, or functioning of the goods. Under Article 14(2), the consumer is liable for the diminished value.
Most fashion webshops treat a washed garment as unsellable at full price. A significant value reduction — often 100% in premium fashion, less in fast fashion — is defensible.
Relevant legislation
Directive 2011/83/EU, Article 14(2).
Official legal source
We summarise the law in plain language. Always confirm the current, authoritative text with the official publisher.
- Read the official legislation
Directive 2011/83/EU — Consumer Rights Directive
EUR-Lex
- Read the official legislation
European Commission Guidance on the Consumer Rights Directive
European Commission
- Read the official legislation
EUR-Lex — Access to European Union law
EUR-Lex
CleverSeal is not a law firm and this article is not legal advice.
