EU law explicitly permits sellers to assess a diminished value on returned goods when the consumer's handling exceeds what is necessary to establish the nature, characteristics, and functioning of the goods. In practice, this covers wearing a garment beyond a normal try-on.
A consistent, visible signal — like a CleverSeal label — supports fair, defensible assessments. Subjective assessments are much harder to defend.
Last updated 11 July 2026·value reduction · diminished value
