05 · Category
Customer returns
How to inspect and decide with confidence.
How should returned garments be inspected?
Locate the seal first. Its state directs the next step.
Intact label
An intact seal means the garment was not worn. Restock as usual.
Removed label
A removed label warrants further assessment in line with your return policy.
Damaged label
A visibly broken seal typically indicates the garment was worn.
Missing label
A missing label follows the same process as a removed label.
Returns — best practices
Standardise the process. Photograph edge cases. Communicate calmly.
Internal procedures
A single-page written procedure keeps every shift aligned.
