Returns workflow

Inspect the seal first. Its state determines the next step.

When a return arrives:

  1. Unbox and locate the seal.
  2. If intact, the garment was not worn. Restock as usual.
  3. If broken or missing, hand the garment to your returns specialist for further assessment.

Because the signal is visual and consistent, most returns resolve at step 2 in seconds.

Last updated 11 July 2026·returns · inspection · workflow

Developed together with our innovation and research partners

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Innovation Fund Denmark logo
Otto Bruuns Fond logo
Danish Tech Challenge logo
Beyond Beta logo
Accelerace logo
Danish Technological Institute logo
Technical University of Denmark (DTU) logo
LITO-TRYK logo