Subject Your return · assessment complete

Body

Hi [Customer first name],

Thank you for returning your order [order number].

During our inspection we noticed that the CleverSeal was no longer on the garment. In line with our published return policy and Article 14(2) of Directive 2011/83/EU, we then completed an individual assessment of the item's condition.

Outcome: [Full refund / Partial refund of €[amount] applied due to [reason]].

Your refund of €[refund amount] has been issued to your original payment method and should appear within 3–5 business days.

The CleverSeal is a small tamper-evident label included with each order. Its absence is not, by itself, a refusal of your return — it is one of the factors we consider in the assessment.

If anything about this outcome is unclear, please reply to this email. A real person on our team will get back to you within one business day.

Thank you for shopping with us.

[Agent name] Customer service · [Company]